Resume

Seeking a position …

“Integrating Superior Writing Skills with Excellent Project Management and Strong Analytical Skills”
Research & Documentation ▪ Data Analysis & Interpretation ▪ Information Management

A highly organized, self-motivated professional with solid background in journalism and project management, adept with systematic research and information analysis and management, experienced in preparing reports, financial documentations, customer service and public relations. A technically skilled individual capable of IT Operations and proficient in maximizing information resources, including internet research and data processing, eager to utilize professional skills and strengths to contribute to organizational goals and objectives.

CORE STRENGTHS

Research & Writing, Documentation
Data/Information Analysis & Interpretation
High Technical Aptitude & Info Management
Attention to Details for Accuracy
Professional Communication Skills
Project Management & Development
Multiple Tasks & Priority Management
Creativity & Critical Thinking Skills
Solutions Development/Problem-solving
Excellent Work Ethics & Professionalism

Technical Skills:

Microsoft Office Applications— Word, Excel, PowerPoint.
Proficient in Programming— html, css, javascript, and ajax. Client-side web programming.

EMPLOYMENT HISTORY

Fifth Third Bank, Lexington, KY
Customer Services Manager. 2007 to 2008

Responsible and accountable for the daily operations and risk management of the financial center.
Annually prepared and provided formal written performance appraisals to direct reports recommending salary increases and promotions as appropriate. Also assessed branch performance monthly and prepared a self-assessment detailing the results.
Oversaw hiring and development of Customer Service Representatives and provided clients with account service and problem resolution.
Functioned as Project Manager for development of internal cost-saving methods.

Lead Customer Service Representative. 2006 to 2007

Served as primary point of contact for internal and external customers. Provided sales and customer service support.
Also functioned as liaison between CSR staff and branch management.

Health and Education FCU, Lexington, KY
Savings Officer. 2003 to 2006

Point of contact for customers of the credit union for service, problem resolution and new accounts.

McRae’s Department Store, Baton Rouge, LA
Sales Manager. 2002 to 2003

Hired, trained and led sales staff of three departments within the store.
Developed individual marketing efforts for each department.
Prepared reports for senior management analyzing sales data on a monthly basis.
Functioned as Chief-writer of in store communications.

WRITING CREDENTIALS

Freelance Writer 2003 to Present

Established a name as writer with several local Lexington, KY publications: ACE Weekly and Nougat magazine.
Coverage includes technology, science, culture and media arts.
Founding Editor and Contributor to the online music news and reviews site, oneadamtwelve.com.
Fiction work has appeared in literary journals and print anthologies.

Education & PROFESSIONAL DEVELOPMENT

Louisiana State University, Baton Rouge, Louisiana
Bachelor of Arts in Mass Communication. December, 2001

O’Reilly School of Technology, Champaign, Illinois
Client-Side Programming Certificate. June, 2008

References furnished upon request.